Terms & Conditions

1. Services Provided

 

Your Progress Matters offers:

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• Massage therapy treatments carried out in a designated treatment room within the practitioner’s home

• Yoga and Pilates classes delivered at external venues

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All services are provided for wellbeing, relaxation, and general fitness purposes only and do not replace medical advice or treatment.

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2. Booking & Payment

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• All sessions must be booked in advance

• Payment is required prior to or at the time of the appointment unless otherwise agreed

• Prices are subject to change with reasonable notice

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3. Cancellations & Late Arrivals

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• A minimum of 24 hours’ notice is required for cancellations or rescheduling

• Cancellations made with less than 24 hours’ notice may be charged in full

• Late arrivals may result in a shortened session without a reduction in fee

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4. Health & Medical Information

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• Clients are responsible for informing the instructor/therapist of any medical conditions, injuries, pregnancy, or changes to health prior to sessions

• It is the client’s responsibility to seek medical clearance where appropriate

• Your Progress Matters reserves the right to refuse or modify treatment if it is deemed unsafe

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5. Participation in Exercise Classes

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• Participation in yoga and Pilates classes is at your own risk

• You agree to work within your own limits and stop if you experience pain, dizziness, or discomfort

• Modifications will be offered where possible, but clients remain responsible for their own wellbeing

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6. Massage Therapy at Home Location

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• Massage treatments are provided in a private treatment room within the practitioner’s home

• Clear professional boundaries are maintained at all times

• Any inappropriate behaviour will result in immediate termination of the session with full payment still due

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7. External Venues

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• Yoga and Pilates classes take place at third-party venues

• Your Progress Matters is not responsible for venue facilities, parking, or belongings left unattended

• Clients must follow venue rules and guidelines

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8. Liability

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• Your Progress Matters is not liable for any injury, loss, or damage sustained during or after sessions, except where caused by proven negligence

• Clients participate voluntarily and accept responsibility for their own health and safety

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9. Data Protection

 

Personal data is handled in accordance with UK GDPR regulations. Please refer to the Privacy Policy for further details.

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10. Changes to Terms

 

Your Progress Matters reserves the right to amend these Terms & Conditions at any time. Updated terms will be displayed on the website.​